Frequently Asked Questions
Customisation
Can I request custom dimensions of my product?
NOMI offers a selection of pre-set furniture sizes and dimensions under our ‘Standard’ offering. Depending on the product selected, you’ll also be able to configure the product using our online configurator that is located under the ‘Custom’ options (see below). We do not offer additional customisation beyond what is possible in the online configurator.
Nomi’s Cable Management Offering
Products
Nomi offers a standard power and data solution. The solution can be used on the following Nomi products;
- Gathering Table
- Slot Workstation
Access to power and data
The Standard Nomi offering has a trough that is accessed via a magnetized lid. This lid matches the material and finish of your selected table
Cable access
The Gathering Table
The pedestal base gives cables access from a ‘hatch’ at the base or you can place the base over a floor box. We recommend that the floor box should be no larger than the following for your corresponding base size:
- 450 di base 135mm x 135mm
- 800 di base 240mm x 240mm
The Slot Workstation
Access for the Slot Workstation is found at the end of the table and in cable gromets under the trough.
Product
Nomi’s Power and Data offering provides an integrated solution that complements the Slot and Gathering ranges. It is designed to be fitted with power, data and AV modules, offering flexibility in configurations.
This includes;
- Starter Cable
- Interconnecting Cable (for orders with more than a single power box)
- Power and data options
For each box the user can select; 2 x power and 4 x data
4 x power
2 x power and 4 x data
Notes
- There is enough space to place 2 boxes side by side in a single opening
- Data is a cutout and needs to be terminated by an electrician.
- Nomi does not provide installation services. These need to be performed by an on-site electrician.
- Nomi quotes/tables do not include power and data as standard, this needs to be specified at the time of quoting / purchase to be included.
How much space should I give each person at a boardroom table?
It’s important to note that this varies depending on the size of your chair and also how you want to utilise the table.
- For a business meeting, it is recommended that there be a minimum of 760mm for each person sitting at the conference table.
- In general, 900mm per person is comfortable and appropriate for a board meeting and is a good guideline for round tables too.
- A more spacious 1050mm per person is ideal when numerous documents and laptops are present on the table.
- If you have negotiations occurring and the participants require a level of privacy at the table, allotting 1200mm per person will give them this space.
What veneer matching technique do you use?
For multi-piece tops, we use a book-matched veneer technique. For longer tables, this provides the most subtle way to integrate 2 tabletop pieces. Please note that veneer is a natural resource and we are not able to mirror the veneer pattern identically.
Can I use a stone top on my table?
For stone tops requests, please enquire with us directly.
For high tables, we do not recommend any changes from our standard tops. |
What can I customise in the NOMI Studio?
Customisation options vary depending on the product you have selected. There are controls located down the right of the configurator that allows you to customise your product – see below;
Can I request additional colours to be used that are not in the NOMI Studio?
NOMI offers a selection of pre-set colours to choose from, we’re unable to offer finishes beyond this offering.
I have purchased from you before. How can I match colours from this earlier purchase with my next?
All purchase information would have been outlined in the receipt that was sent to you from hello@nomi.com.au. If you login at the point of purchase your order history will be saved. Your order history is located in the my account section of the NOMI website.
How can I find out the dimensions of a product?
To see the dimensions of any product, simply click on the ‘CUSTOM’ option to load the configurator. Dimensions will be shown in the configurator – see below.
Do I have to login to make my purchase?
Yes, you do have to login to make a purchase as this assists us in keeping your order history and managing your delivery.
How do I purchase multiple quantities of the same design?
To purchase multiple quantities of the same standard design, simply increase the quantity as per the below.
To increase the quantity of a custom design, add to cart or quote and update in the cart – see below.
Environmental
What is Nomi’s approach to sustainability and ESD
At Nomi, we work hand in hand with our customers to achieve environmental sustainability goals by providing a range of eco-friendly products and expert advice for creating healthier and more sustainable homes and workplaces. This includes for achieving certifications such as WELL, LEED, and Green Star.
Our products meet at least one of the following sustainability criteria:
- Carbon from freight has been offset
- Contains recycled content
- May be recycled at the end of its life
- Sustainably sourced or certified timber
- Low Volatile Organic Content (VOCs)
- Low in toxic materials
If you have any sustainability projects in mind, don’t hesitate to reach out to us.
Kura Storage
How is my custom unit constructed
Our online configurator provides you with a drawing that shows your unit sizing and bay configuration. Once your order has been placed the workshop will be in touch to get sign-off on your shop drawings (construction ready drawings used to make your unit).
There are a number of factors that come into how a unit is constructed. When assessing things like the number of sections – top size etc the factory looks at;
- Material availability: Some materials are not available in large enough sheets to provide a single top for example. This a situation like this we’d need to break it into 2 sections
- Access: When the unit is delivered how can we access your building
- Assembly: We have to ensure that the unit can be easily assembled
You’ll be able to work with our team to ensure that the shop drawings match your requirements.
How are the KURA planters waterproofed?
To waterproof the KURA planter we use e a commercial-grade, waterborne bitumen emulsion modified waterproofing that contains synthetic rubber.
It is Non-Flammable and remains watertight under permanently wet conditions.
What does the back of the unit looks like?
The back of the unit has exposed plus in the same finish as the rest of the unit – see image below. If you want to move to invisible fixings by using biscuit joints then please highlight this in your quote request.
Can I specify other KURA materials to the ones available online?
Yes, Trade and Business users can select anything from the Laminex or Polytec commercial ranges.
What is the closing mechanism for the drawers and doors? Are they self-closing? Do we need to source our own handles?
Drawers are push to open and we use Blum soft-closing hardware – no need to source any hardware or handles.
What is the backing of the cabinet? Can we ask the installer to make some holes for cables/power cords? Or is there already a provision for this?
Yes, we can integrate cable management. You can identify on your drawing where you would like them and we will add them to your Kura unit. Our standard cutouts are 60 or 80mm diameter holes.
What is the maximum width of the top piece or plinth of my Kura unit?
If you are using our standard material which is part of the Laminex commercial board ranges, the maximum length for a single top piece of the unit is 3,200 mm.
The 3,200 mm maximum length similarly applies to the length of the unit.
What is the maximum weight capacity of my top?
For standard height, the weight capacity of the fixed top is 300 kg.
What are the planter options with KURA
To waterproof the KURA planter we use e a commercial-grade, waterborne bitumen emulsion modified waterproofing that contains synthetic rubber.It is Non-Flammable and remains watertight under permanently wet conditions.
When planting the units you have the option of using a galvanised tray or pots with drip trays. Standard planters come with only waterproofing in the quote – If you’d like us to add the galvanised tray please let your account manager know.
More information on the options can be seen below.
- Galvanised tray
The galvanized tray is totally waterproof and either houses pots or has soil added and is directly planted into. If it’s planted then you will need to remove and drain the water from time to time to maintain the health of the soil and plants.
- Pots with drip trays
The most cost-effective option is a plastic drip tray with pot skin – see images below. For a planter that is 1200mm wide, we’d recommend 4 pots and 2 trays.
You’ll then be able to place your pots directly into the ‘pot skins’.
These pots and trays are available at Bunnings or online.
There are also alternative solutions such as the below;
The blow unit has been planted with pots and drip trays
Does the plinth options come with adjustable feet?
Yes, it will sit on adjustable feet that will allow you to ensure the unit is flush, even with an uneven floor.
What is the edging on the open shelves?
Edging for the textured laminate and laminate option matches the exterior of the unit.
Are the shelves adjustable?
Yes, the internal shelves are adjustable.
What is the hardware that is used on the unit?
For hinges, we use Blum soft close.
What is the weight rating of the drawers?
Drawer runners have a 23kg weight rating.
How are the Kura units delivered?
Units are delivered assembled if they are under a certain length and access is not an issue. If your unit is over a certain length or you have restricted access such as a lift, then it will be delivered in sections.
We can offer assembly of these sections for you however if you choose not to purchase assembly the unit can be easily be fixed together on-site with 2 people. For assembly, you will require a 120cm spirit leveler and an electric drill.
Connections are not noticeable once the unit is assembled and you can see an image of an assembled unit below.
The corresponding assembly structure of the above unit can be seen below;
When should I fix a Kura Unit to the wall or floor?
- Over 1500mm H we recommend fixing to a wall
- Over 1500mm H in the center of the room we recommend fixing to the floor
Shipping & Delivery
How long does it take for my products to be made and delivered?
Production and delivery time varies depending on the item(s) ordered, your customisation preferences and your location. Each product(s) will have an estimated shipping period indicated when you checkout.
What happens if I am not able to accept my delivery yet?
No problem, we can store the item/s for you at $8.50 per cubic per day. Kindly email hello@nomi.com.au for an estimate.
How much is delivery?
We offer Australia-wide coverage for all NOMI products. To easily calculate your delivery, simply enter your postcode on the product page or at checkout.
Can I pick up my order direct from NOMI?
Yes, you will see an option in the checkout to ‘collect from Nomi warehouse’ – please note the warehouse is located in Sydney.
My items haven’t arrived yet. What can I do?
Please allow up to 14-28 business days for from the day you received the order confirmation. For any additional concern, please do not hesitate to email our customer service centre at hello@nomi.com.au
How do I change my shipping address after my order has been placed?
We kindly ask you to email our customer service centre at hello@nomi.com.au.
How long will it take for my products to be made and shipped?
You will see ‘estimated delivery days’ located in the design studio and at the point of checkout. We will let you know if there are any delays and will be in touch throughout the crafting of your product. If you have a special date coming up that you need your furniture for, please let us know as soon as possible and we will do our best to help you.
How will I know how my order is progressing?
Once your payment is received, your purchase is sent directly to our workshop. So that you can monitor the progress of your purchase you will receive five emails regarding the status of your order. You will be alerted by email at the following stages:
- Once your payment has been accepted
- Once your order is received by the workshop
- Once your order is completed and sent to our polishing shop for finishing
- Once your order is dispatched from our manufacturer to your chosen address
- Once your order has been delivered
If you do not wish to receive these updates you can unsubscribe at anytime by selecting the ‘unsubscribe’ option at the bottom of any NOMI email.
Considering access for delivery of your Nomi products?
Nomi’s products are suitable for residential and commercial projects and as such, they are able to be configured for lift or stairwell access. Tabletops and storage units can be broken into sections to ensure that products are able to make it into your space.
For lift access, standard lifts can hold a 2.4m tabletop so make sure you consider this when finalising your order. Please note that this is an average estimate and you should measure your lift to confirm access. You’ll have the ability to discuss this with our team once your order has been placed and we’ll be in touch accordingly.
How are the Kura units delivered?
Units are delivered assembled if they are under a certain length and access is not an issue. If your unit is over a certain length or you have restricted access such as a lift, then it will be delivered in sections.
We can offer assembly of these sections for you however if you choose not to purchase assembly the unit can be easily be fixed together on-site with 2 people. For assembly, you will require a 120cm spirit leveler and an electric drill.
Connections are not noticeable once the unit is assembled and you can see an image of an assembled unit below.
The corresponding assembly structure of the above unit can be seen below;
Materials
What veneer matching technique do you use?
For multi-piece tops, we use a book-matched veneer technique. For longer tables, this provides the most subtle way to integrate 2 tabletop pieces. Please note that veneer is a natural resource and we are not able to mirror the veneer pattern identically.
Can I use a stone top on my table?
For stone tops requests, please enquire with us directly.
For high tables, we do not recommend any changes from our standard tops. |
Finishing Natural Materials
Top coat is applied to the wood surfaces as a protective coat. Variations will occur in colour, character, tone and grain from product to product. Slight variations between samples and finished goods should be anticipated. These variations will not be accepted by NOMI as a warranty claim.
Using Natural Materials
Please note that due to timber being a natural product, we cannot guarantee that the finishing of the ordered wood will be exactly as pictured. Imperfections or variations in the grain, colour, shading, and sheen, of the wood or hand applications applied on the wood may occur naturally. As a result, these naturally occurring characteristics are not viewed as damages or defects by NOMI.
What is NOMI’s house upholstery?
NOMI’s house upholstery is available in Augustus Linen, a commercial-grade wool mix composed of 70% wool, 25% polyamide, and 5% acrylic. Customer’s Own Material (COM) is available as a custom option in the design studio, this will give you the option to add your own desired material (see image below).
Can I supply my own upholstery?
Customer’s own material (COM) is available as a custom option in the online configurator (see below). Pricing that’s listed in the configurator is excluding the cost of the upholstery but includes the process of upholstering it to your product.
We’re able to manage the process of purchasing your upholstery on your behalf and shipping it to our factory. Please note your lead time will depend on the availability of the selected material. Contact us at hello@nomi.com.au to know more.
What are the finish options?
NOMI’s range is available in Timber Veneer in 8 standard colours. Our storage collection, Kura, is available in standard, textured laminate, or Oak Veneer finishes. We also offer Laminex finishes in both laminate and textured laminate. For colours beyond our range, NOMI offers to match your requested stain. Get in touch with us at hello@nomi.com.au.
Can I choose a custom colour?
We do not offer additional colours beyond what is available in the configurator.
What materials do you offer?
We work with the below materials across the range.
AMERICAN OAK
Imported from America, this is perfect for any space that wants to introduce the beauty of natural timber.
AMERICAN OAK VENEER
American Oak Veneer is laminated into a plywood core. This can be either exposed or edged.
LAMINATE
Regular laminates are laminate sheets that have a thickness ranging from 0.6 mm to 1.5 mm. This is used for a cost-effective offering for tabletops.
TEXTURED LAMINATE
Textured laminates are designer laminates that are distinguished from other laminate designs based on their surface finish. They are usually preferred by people wanting a subtle and classy look for their surroundings.
Returns
How do I return my purchase?
NOMI is dedicated to providing the best customer support. If you wish to return an item(s), please send an email to hello@nomi.com.au. We kindly ask that you include your purchase order number so we can find your order details in the most convenient way.
What happens if I don’t like the product once it arrives?
We are so confident you will love your NOMI product that we have created the ‘Return for Any Reason’ policy. If you are unhappy, simply contact us to arrange for your return.
What does “Return for Any Reason” mean?
If you decide after receiving the delivery of your product(s) that you wish to return the product(s) for any reason, you can. We are so confident that you will love your purchase that if for whatever reason you do not, you can return it. Please refer to the Terms and Conditions for full details of this policy.
What is the return notice period?
NOMI provides its customers with a 48 hour notice period for returns.
How long does it take for me to receive a refund?
After the approval of your return, NOMI will grant you a refund within 14 working days from the date we receive the returned product(s).
What are the shipping charges in case of returns?
You can return your item(s) within 14 days of the purchase date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a full refund, less the return shipping costs and installation costs. Return shipping costs will vary according to the item(s), supplier and your location.
In the unexpected event of receiving a faulty product(s) or you have a warranty claim, please contact us by email at hello@nomi.com.au. Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover all associated freight costs.
Warranty
How long is your warranty?
All NOMI’s products are backed by a 12 month warranty.
What are your Warranty Terms and Conditions?
NOMI warrants all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. NOMI’s liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.
This warranty does not cover:
- Normal wear and tear;
- Damage arising from abnormal use, or abuse;
- Products which have not been maintained, or which have been modified;
- Any indirect or consequential loss.
- Minor imperfections that are a feature of timber
- Damage incurred from client assembly
This warranty applies only to the original purchase. All works carried out by a party under instructions from NOMI will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by NOMI to be faulty a new item will be provided. All other warranties, express or implied, are excluded.
What do I do if I have a problem with a NOMI product?
NOMI is committed to the excellence of our products and providing first class customer service.
A very responsive after sales department is available to help you with any queries after your purchase. Contact us at hello@nomi.com.au if you require any assistance with your product after purchase.
Pricing
What currency is your pricing in?
Pricing is in USD and converted to AUD monthly, which is the displayed price on the website. Every 30 days pricing will update to reflect current exchange rates meaning that pricing may change.
Do your prices include GST?
Due to the fact that we sell internationally, local taxes are calculated in the checkout.
Assembly
How do I assemble my NOMI product(s)?
Each NOMI product is assembled differently. You will receive a set of intuitive and easy to follow instructions that step you through the assembly process for your specific product. It is advisable that you have someone there to assist during assembly.
What will I need to assemble my NOMI product?
Everything will be contained in your order for assembly.
How long will it take to assemble my NOMI product?
This depends on the product you have purchased, however we have worked hard to ensure that assembly is a quick and simple process.
Can I disassemble my NOMI furniture for transportation?
Absolutely, NOMI furniture can be easily disassembled for easy transportation. We do recommend you take care when disassembling your furniture though as rough handling may lead to damage of your NOMI product.
