Frequently asked questions

Shipping & Delivery

How long does it take for my products to be made and delivered?

Production and delivery time varies depending on the item(s) ordered, your customisation options and your location. We always aim to deliver within 14-28 business days from the date of your order. Each product(s) will have an estimated availability period indicated when you checkout.

How much is delivery?

We offer Australia wide coverage for all NOMI products. To easily calculate your delivery, simply enter your postcode in the NOMI studio or at checkout.

Can I pick up my order direct from NOMI?

In order to offer you the best possible prices for custom designer furniture, we do not have a showroom or a store to pick-up products direct.

How can I track my order?

To track your order, we kindly ask you email hello@nomi.com.au

Does someone need to be home to accept delivery?

Yes. It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.

Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person to assist with the placement of your items inside.

My items haven’t arrived yet. What can I do?

Please allow up to 14-28 business days for from the day you received the order confirmation. For any additional concern, please do not hesitate to email our customer service centre at hello@nomi.com.au

How do I change my shipping address after my order has been placed?

We kindly ask you email our customer service centre at hello@nomi.com.au.

How long will it take for my products to be made and shipped?

You will see ‘estimated delivery days’ located in the design studio and at the point of checkout. We’ll let you know if there are any delays and will be in touch throughout the development of your product. If you have a special date coming up that you need your furniture for, please let us know in advance and we’ll do our best to help you.

How will I know how my order is progressing?

Once your payment is received, your purchase is sent directly to our workshop. So that you can monitor the progress of your purchase you will receive five emails regarding the status of your order. You will be alerted by email at the following stages;

If you do not wish to receive these updates you can unsubscribe at anytime by selecting the ‘unsubscribe’ option at the bottom of any NOMI email.

Returns

How do I return my purchase?

NOMI is dedicated to providing the best customer support. If you wish to return an item(s), please send an email to hello@nomi.com.au. We kindly ask you include your purchase order number so we can find your order details in the most convenient way.

What happens if I don’t like the product once it arrives?

We’re so confident you will love your product that we have created the NOMI, Return for Any Reason policy. If you are unhappy, simply contact us to arrange for your return.

What does “Return for Any Reason” mean?

If you decide after receiving delivery of your product(s) you wish to return the product(s) for any reason you can. We are so confident that you will love your purchase that if for whatever reason you do not, you can return it. No questions asked.

What is the return notice period?

NOMI provides its customers with a 14 day period for returns.

How long does it take for me to receive a credit note?

After the approval of your return, NOMI will grant you a store credit or refund within 7-10 days from the date we receive the returned product(s).

Does NOMI provide refunds?

NOMI does not typically provide refunds, unless under extreme circumstances.

Any product(s) returned will be provided with a full credit note, less the delivery costs to return the product(s).

What are the shipping charges in case of returns?

You can return your item(s) within 14 days of the purchase date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a full credit note, less the outbound associated shipping costs. Shipping costs will vary according to the item(s), supplier and your location.

In the unexpected event of receiving a faulty product(s) or you have a warranty claim, please contact us by email at hello@nomi.com.au. Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover all associated freight costs.

I need to return an item(s), but I don’t have the original packaging. Now what?

In order to issue a credit note, original packaging is required in instances where you have changed your mind or would like to exchange for a different item(s), size or colour. Please note that the item(s) must be unused and returned within 14 days of purchase.

If the item(s) is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product once shipped, you must arrange by whatever means to have the product(s) safety and securely wrapped before being picked up by our delivery partners.

Warranty

What are your Warranty Terms and Conditions?

NOMI warrants all goods for a period of three years under normal usage, to be free from defects in material and workmanship. NOMI’s liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.

This warranty does not cover:

This warranty applies only to the original purchase. Proof of purchase is required. All works carried out by a party under instructions from NOMI will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by NOMI to be faulty a new item will be provided. All other warranties, express or implied, are excluded.

How long is your warranty?

All NOMI’s products are backed by a three year comprehensive warranty.

What do I do if I have a problem with a NOMI product?

NOMI is committed to the excellence of our products and providing first class customer service together with unbeatable value.

A very responsive after sales department is available to help you with any queries after your purchase. Contact us at hello@nomi.com.au if you require any assistance with your product after purchase.

Environmental

Does NOMI have ISO 14001 accreditation?

Yes.

Pricing

Are your prices in Australian Dollars (AUD)?

All pricing is in Australian dollars.

Do your prices include GST?

All prices include GST.

Customisation

What can I customise in the NOMI Studio?

Customisation options vary depending on the product you have selected. There are numbers marked on each component of every product. You will be able to either select the size, shape, material and colour of a component.

What colours can I choose?

You can select any of the timber or Compact Laminate colours offered in the NOMI Studio. Learn more about the NOMI colours and materials here; www.nomi.com.au

Can I request additional colours to be used that are not in the NOMI Studio?

NOMI offers a selection of pre-set colours to choose from. These cannot be varied on an order-by-order basis. However, we will be releasing more colours on a regular basis. We are always interested in customer feedback and requests so please feel free to communicate your suggestions to hello@nomi.com.au

Can I request custom dimensions of my product?

NOMI offers a selection of pre-set furniture sizes and dimensions. These can be customised on an order-by-order basis. We are always interested in customer feedback and requests so please feel free to communicate your suggestions or custom sizing to hello@nomi.com.au

I have purchased from you before. How can I match colours from this earlier purchase with my next?

All purchase information would have been outlined in the receipt that was sent to you from hello@nomi.com.au. If you login at the point of purchase your order history will be saved. Your order history is located in the my account section of the NOMI website. If you did not login please email hello@nomi.com.au, state the email address that was used to make your purchase and we will supply your previous order information.

How can I find out the dimensions of a product?

To see the dimensions of any product, simply click on the ‘specifications’ icon located in the top of the NOMI Studio.

Do I have to login to make my purchase?

No, you do not have to login to make a purchase. If you wish to keep your order history in the ‘my account’ section of the NOMI website, then you will need to login during the checkout process.

How do I purchase multiple quantities of the same design?

To purchase multiple quantities of the same design, simply add your finalised design to your cart, edit the ‘quantity’ field and select ‘update’.

Assembly

How do I assemble my NOMI product(s)?

Each NOMI product is assembled differently. You will receive a set of intuitive and easy to follow instructions that step you through the assembly process for your specific product. It’s advisable that you have someone there to assist during assembly.

What will I need to assemble my NOMI product?

The most you will need to assemble any piece of NOMI furniture is a coin. Some pieces need only be assembled by hand.

How long will it take to assemble my NOMI product?

This depends on the product you have purchased however we have worked hard to ensure that assembly is a quick and simple process.

Can I dissemble my NOMI furniture for transportation?

Absolutely, NOMI furniture can be easily disassembled for easy transportation. We do recommend you take care when disassembling your furniture though as rough handling may lead to chipping and or denting of your NOMI product.