Return & Exchange

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How do I return my purchase?

NOMI is dedicated to providing the best customer support. If you wish to return an item(s), please send an email to hello@nomi.com.au. We kindly ask that you include your purchase order number so we can find your order details in the most convenient way.

What happens if I don’t like the product once it arrives?

Don’t love it? Return for any reason within 14 days for a full refundno questions asked. Get in touch with us at hello@nomi.com.au to arrange for your refund.

What does “Return for Any Reason” mean?

We’re sure you’ll love your NOMI product, but if for any reason you wish to return it, we are happy to assist you. Returns are to be made within 14 days of the date you received the product(s). To initiate this request,  please get in touch with our team at hello@nomi.com.au.

What is the return notice period?

NOMI provides its customers with a 14 day period for returns.

How long does it take for me to receive a refund?

NOMI will process a full refund within 14 days after receipt of the return request. 

Does NOMI provide refunds?

NOMI offers a full refund for items returned within 14 days after the delivery date—no questions asked. 

Any product(s) returned will be provided with a full refund, less the outbound shipping costs.

What are the shipping charges in case of returns?

You can return your products(s) within 14 days of the delivery date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, we can process a full refund, less the outbound shipping costs.

In the unlikely event that you have received a faulty product(s) or have a warranty claim, please email us at hello@nomi.com.au. Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will immediately arrange for a replacement, a store credit, or a refund for the item(s), and cover all associated freight costs.

I need to return an item(s), but I don’t have the original packaging. Now what?

For us to issue a full refund for items returned for any reason, we request that you provide the original packaging. Please note that the item(s) must be unused and returned within 14 days of delivery.

If the item(s) is faulty but the customer is no longer in possession of the original packaging, the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product for shipping, the buyer must arrange to securely wrap the product(s) before being picked up by our delivery partners.