Return & Exchange

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How do I return my purchase?

NOMI is dedicated to providing the best customer support. If you wish to return an item(s), please send an email to hello@nomi.com.au. We kindly ask that you include your purchase order number so we can find your order details in the most convenient way.

What happens if I don’t like the product once it arrives?

We are so confident you will love your NOMI product that we have created the ‘Return for Any Reason’ policy. If you are unhappy, simply contact us to arrange for your return.

What does “Return for Any Reason” mean?

If you decide after receiving the delivery of your product(s) that you wish to return the product(s) for any reason, you can. We are so confident that you will love your purchase that if for whatever reason you do not, you can return it. No questions asked. Please refer to the Terms and Conditions for full details of this policy.

What is the return notice period?

NOMI provides its customers with a 14 day period for returns.

How long does it take for me to receive a credit note?

After the approval of your return, NOMI will grant you a store credit within 7-10 working days from the date we receive the returned product(s).

Does NOMI provide refunds?

NOMI does not typically provide refunds, unless under extreme circumstances.

Any product(s) returned will be provided with a full credit note, less the delivery costs to return the product(s).

What are the shipping charges in case of returns?

You can return your item(s) within 14 days of the purchase date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a full credit note, less the outbound associated shipping costs. Shipping costs will vary according to the item(s), supplier and your location.

In the unexpected event of receiving a faulty product(s) or you have a warranty claim, please contact us by email at hello@nomi.com.au. Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover all associated freight costs.

I need to return an item(s), but I don’t have the original packaging. Now what?

In order to issue a credit note, original packaging is required in instances where you have changed your mind or would like to exchange for a different item(s), size or colour. Please note that the item(s) must be unused and returned within 14 days of purchase.

If the item(s) is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product once shipped, you must arrange by whatever means to have the product(s) safety and securely wrapped before being picked up by our delivery partners.