Customisation
Can I request custom dimensions of my product?
NOMI offers a selection of pre-set furniture sizes and dimensions under our ‘Standard’ offering. Depending on the product selected, you’ll also be able to configure the product using our online configurator that is located under the ‘Custom’ options (see below). We do not offer additional customisation beyond what is possible in the online configurator.
What can I customise in the NOMI Studio?
Customisation options vary depending on the product you have selected. There are controls located down the right of the configurator that allows you to customise your product – see below;
Can I request additional colours to be used that are not in the NOMI Studio?
NOMI offers a selection of pre-set colours to choose from, we’re unable to offer finishes beyond this offering.
I have purchased from you before. How can I match colours from this earlier purchase with my next?
All purchase information would have been outlined in the receipt that was sent to you from hello@nomi.com.au. If you login at the point of purchase your order history will be saved. Your order history is located in the my account section of the NOMI website.
How can I find out the dimensions of a product?
To see the dimensions of any product, simply click on the ‘CUSTOM’ option to load the configurator. Dimensions will be shown in the configurator – see below.
Do I have to login to make my purchase?
Yes, you do have to login to make a purchase as this assists us in keeping your order history and managing your delivery.
How do I purchase multiple quantities of the same design?
To purchase multiple quantities of the same standard design, simply increase the quantity as per the below.
To increase the quantity of a custom design, add to cart or quote and update in the cart – see below.
Kura Storage
What does the back of the unit looks like?
The back of the unit has exposed plus in the same finish as the rest of the unit – see image below. If you want to move to invisible fixings by using biscuit joints then please highlight this in your quote request.
Can I specify other KURA materials to the ones available online?
Yes, Trade and Business users can select anything from the Laminex or Polytec commercial ranges.
What are the planter options with KURA
When selecting how to plant your KURA units there are 2 options;
- Galvanised tray
The galvanized tray is totally waterproof and either houses pots or has soil added and is directly planted into. If it’s planted then you will need to remove and drain the water from time to time to maintain the health of the soil and plants.
- Pots with drip trays
The most cost-effective option is a plastic drip tray with pot skin – see images below. For a planter that is 1200mm wide, we’d recommend 4 pots and 2 trays.
You’ll then be able to place your pots directly into the ‘pot skins’.
These pots and trays are available at Bunnings or online.
There are also alternative solutions such as the below;
These are available from Mr Kitly
Does the plinth options come with adjustable feet?
Yes, it will sit on adjustable feet that will allow you to ensure the unit is flush, even with an uneven floor.
What is the edging on the open shelves?
Edging for the textured laminate and laminate option matches the exterior of the unit.
Are the shelves adjustable?
Yes, the internal shelves are adjustable.
What is the hardware that is used on the unit?
For hinges, we use Blum soft close.
What is the weight rating of the drawers?
Drawer runners have a 23kg weight rating.
How are the Kura units delivered?
Units are delivered assembled if they are under a certain length and access is not an issue. If your unit is over a certain length or you have restricted access such as a lift, then it will be delivered in sections.
We can offer assembly of these sections for you however if you choose not to purchase assembly the unit can be easily be fixed together on-site with 2 people. For assembly, you will require a 120cm spirit leveler and an electric drill.
Connections are not noticeable once the unit is assembled and you can see an image of an assembled unit below.
The corresponding assembly structure of the above unit can be seen below;
When should I fix a Kura Unit to the wall or floor?
- Over 1500mm H we recommend fixing to a wall
- Over 1500mm H in the center of the room we recommend fixing to the floor
Shipping & Delivery
How long does it take for my products to be made and delivered?
Production and delivery time varies depending on the item(s) ordered, your customisation preferences and your location. Each product(s) will have an estimated shipping period indicated when you checkout.
How much is delivery?
We offer Australia-wide coverage for all NOMI products. To easily calculate your delivery, simply enter your postcode on the product page or at checkout.
Can I pick up my order direct from NOMI?
Yes, you will see an option in the checkout to ‘collect from Nomi warehouse’ – please note the warehouse is located in Sydney.
My items haven’t arrived yet. What can I do?
Please allow up to 14-28 business days for from the day you received the order confirmation. For any additional concern, please do not hesitate to email our customer service centre at hello@nomi.com.au
How do I change my shipping address after my order has been placed?
We kindly ask you to email our customer service centre at hello@nomi.com.au.
How long will it take for my products to be made and shipped?
You will see ‘estimated delivery days’ located in the design studio and at the point of checkout. We will let you know if there are any delays and will be in touch throughout the crafting of your product. If you have a special date coming up that you need your furniture for, please let us know as soon as possible and we will do our best to help you.
How will I know how my order is progressing?
Once your payment is received, your purchase is sent directly to our workshop. So that you can monitor the progress of your purchase you will receive five emails regarding the status of your order. You will be alerted by email at the following stages:
- Once your payment has been accepted
- Once your order is received by the workshop
- Once your order is completed and sent to our polishing shop for finishing
- Once your order is dispatched from our manufacturer to your chosen address
- Once your order has been delivered
If you do not wish to receive these updates you can unsubscribe at anytime by selecting the ‘unsubscribe’ option at the bottom of any NOMI email.
Considering access for delivery of your Nomi products?
Nomi’s products are suitable for residential and commercial projects and as such, they are able to be configured for lift or stairwell access. Tabletops and storage units can be broken into sections to ensure that products are able to make it into your space.
For lift access, standard lifts can hold a 2.4m tabletop so make sure you consider this when finalising your order. Please note that this is an average estimate and you should measure your lift to confirm access. You’ll have the ability to discuss this with our team once your order has been placed and we’ll be in touch accordingly.
How are the Kura units delivered?
Units are delivered assembled if they are under a certain length and access is not an issue. If your unit is over a certain length or you have restricted access such as a lift, then it will be delivered in sections.
We can offer assembly of these sections for you however if you choose not to purchase assembly the unit can be easily be fixed together on-site with 2 people. For assembly, you will require a 120cm spirit leveler and an electric drill.
Connections are not noticeable once the unit is assembled and you can see an image of an assembled unit below.
The corresponding assembly structure of the above unit can be seen below;
Returns
How do I return my purchase?
NOMI is dedicated to providing the best customer support. If you wish to return an item(s), please send an email to hello@nomi.com.au. We kindly ask that you include your purchase order number so we can find your order details in the most convenient way.
What happens if I don’t like the product once it arrives?
We are so confident you will love your NOMI product that we have created the ‘Return for Any Reason’ policy. If you are unhappy, simply contact us to arrange for your return.
What does “Return for Any Reason” mean?
If you decide after receiving the delivery of your product(s) that you wish to return the product(s) for any reason, you can. We are so confident that you will love your purchase that if for whatever reason you do not, you can return it. Please refer to the Terms and Conditions for full details of this policy.
What is the return notice period?
NOMI provides its customers with a 48 hour notice period for returns.
How long does it take for me to receive a refund?
After the approval of your return, NOMI will grant you a refund within 14 working days from the date we receive the returned product(s).
What are the shipping charges in case of returns?
You can return your item(s) within 14 days of the purchase date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a full refund, less the return shipping costs and installation costs. Return shipping costs will vary according to the item(s), supplier and your location.
In the unexpected event of receiving a faulty product(s) or you have a warranty claim, please contact us by email at hello@nomi.com.au. Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange a replacement, a store credit or a refund for the item(s), and cover all associated freight costs.
Warranty
How long is your warranty?
All NOMI’s products are backed by a 12 month warranty.
What are your Warranty Terms and Conditions?
NOMI warrants all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. NOMI’s liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge.
This warranty does not cover:
- Normal wear and tear;
- Damage arising from abnormal use, or abuse;
- Products which have not been maintained, or which have been modified;
- Any indirect or consequential loss.
This warranty applies only to the original purchase. All works carried out by a party under instructions from NOMI will be covered by the 12 month warranty on workmanship and repair. If the workmanship of the repair is deemed by NOMI to be faulty a new item will be provided. All other warranties, express or implied, are excluded.
What do I do if I have a problem with a NOMI product?
NOMI is committed to the excellence of our products and providing first class customer service.
A very responsive after sales department is available to help you with any queries after your purchase. Contact us at hello@nomi.com.au if you require any assistance with your product after purchase.
Pricing
What currency is your pricing in?
Pricing is in USD and converted to SGD monthly, which is the displayed price on the website. Every 30 days pricing will update to reflect current exchange rates meaning that pricing may change.
Do your prices include GST?
Due to the fact that we sell internationally, local taxes are calculated in the checkout.
Assembly
How do I assemble my NOMI product(s)?
Each NOMI product is assembled differently. You will receive a set of intuitive and easy to follow instructions that step you through the assembly process for your specific product. It is advisable that you have someone there to assist during assembly.
What will I need to assemble my NOMI product?
Everything will be contained in your order for assembly.
How long will it take to assemble my NOMI product?
This depends on the product you have purchased, however we have worked hard to ensure that assembly is a quick and simple process.
Can I disassemble my NOMI furniture for transportation?
Absolutely, NOMI furniture can be easily disassembled for easy transportation. We do recommend you take care when disassembling your furniture though as rough handling may lead to damage of your NOMI product.
Materials
What is NOMI’s house upholstery?
NOMI’s house upholstery is available in Augustus Linen, a commercial-grade wool mix composed of 70% wool, 25% polyamide, and 5% acrylic. Customer’s Own Material (COM) is available as a custom option in the design studio, this will give you the option to add your own desired material (see image below).
Can I supply my own upholstery?
Customer’s own material (COM) is available as a custom option in the online configurator (see below). Pricing that’s listed in the configurator is excluding the cost of the upholstery but includes the process of upholstering it to your product.
We’re able to manage the process of purchasing your upholstery on your behalf and shipping it to our factory. Please note your lead time will depend on the availability of the selected material. Contact us at hello@nomi.com.au to know more.
What are the finish options?
NOMI’s range is available in Timber Veneer in 8 standard colours. Our storage collection, Kura, is available in standard, textured laminate, or Oak Veneer finishes. We also offer Laminex finishes in both laminate and textured laminate. For colours beyond our range, NOMI offers to match your requested stain. Get in touch with us at hello@nomi.com.au.
Can I choose a custom colour?
We do not offer additional colours beyond what is available in the configurator.
What materials do you offer?
We work with the below materials across the range.
AMERICAN OAK
Imported from America, this is perfect for any space that wants to introduce the beauty of natural timber.
AMERICAN OAK VENEER
American Oak Veneer is laminated into a plywood core. This can be either exposed or edged.
LAMINATE
Regular laminates are laminate sheets that have a thickness ranging from 0.6 mm to 1.5 mm. This is used for a cost-effective offering for tabletops.
TEXTURED LAMINATE
Textured laminates are designer laminates that are distinguished from other laminate designs based on their surface finish. They are usually preferred by people wanting a subtle and classy look for their surroundings.
