How long does it take for my products to be made and delivered?
Production and delivery time varies depending on the item(s) ordered, your customisation preferences and your location. We always aim to deliver within 14-28 business days from the date of your order. Each product(s) will have an estimated shipping period indicated when you checkout.
How much is delivery?
We offer Australia wide coverage for all NOMI products. To easily calculate your delivery, simply enter your postcode in the NOMI studio or at checkout.
Can I pick up my order direct from NOMI?
In order to offer you the best possible prices for tailored designer furniture, we do not have a showroom or a store to pick up products.
How can I track my order?
To track your order, we kindly ask you email our customer service centre at email@example.com
Does someone need to be home to accept delivery?
Yes. It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt. For your convenience, we recommend having your order sent to your work address if being at home during business hours is not an option.
Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person to assist with the placement of your items inside.
My items haven’t arrived yet. What can I do?
Please allow up to 14-28 business days for from the day you received the order confirmation. For any additional concern, please do not hesitate to email our customer service centre at firstname.lastname@example.org
How do I change my shipping address after my order has been placed?
We kindly ask you to email our customer service centre at email@example.com.
How long will it take for my products to be made and shipped?
You will see ‘estimated delivery days’ located in the design studio and at the point of checkout. We will let you know if there are any delays and will be in touch throughout the crafting of your product. If you have a special date coming up that you need your furniture for, please let us know as soon as possible and we will do our best to help you.
How will I know how my order is progressing?
Once your payment is received, your purchase is sent directly to our workshop. So that you can monitor the progress of your purchase you will receive five emails regarding the status of your order. You will be alerted by email at the following stages:
- Once your payment has been accepted
- Once your order is received by the workshop
- Once your order is completed and sent to our polishing shop for finishing
- Once your order is dispatched from our manufacturer to your chosen address
- Once your order has been delivered
If you do not wish to receive these updates you can unsubscribe at anytime by selecting the ‘unsubscribe’ option at the bottom of any NOMI email.